Equiniti Paymaster, Crawley

Russell Way, Sutherland House
RH10 1UH Crawley
West Sussex
01293 560999
01293 538979
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Market leading provider of pensions administration services and supplier of pensions software, administration and services for pension administration, pensioner payroll, actuarial valuation and data analysis.

Company description
Equiniti Paymaster’s core business is pension administration. As one of the UK's leading specialists, we combine the use of market leading software with the expertise of our skilled administrators to provide: Pension administration, administering 2.8 million members for 800 schemes. Pension payroll, paying 2.3 million pensioners. Pension accounts, accurately reconciling accounts and producing financial statements for over 160 clients with 250 bank accounts.
Contribution collection, for over 11, 000 employers Annuity administration and payments, servicing over 600, 000 annuitants. Overseas payments, to over 180 countries. The schemes administered include DB, DC, hybrid and Career-average (CARE).
Our administration service extends across the private and public sectors. Equiniti Paymaster provides high quality services at a competitive cost. Services are tailored to meet client needs ranging from back office to fully outsourced administration.

Detailed Business Information

Official Name
Company Number
Previous Names
SIC Code
74990 - Non-trading company
Date of Incorporation
Company Type
Private Limited Company


2 Stars

, 24 November 2014

I have a preserved pension under AFPS 75 which I qualified for on my 60th birthday in November 2014. I submitted the forms as directed 3 months in advance, requesting payment to my German bank account. To my surprise I received the lump sum as a UK Sterling bank cheque, which caused some consternation when I presented it at my local bank. The payee "HM Paymaster General" was not a recognized UK bank, nor was the Bank Sort Code. A long telephone call with the Bank's Head Office produced the result that it would take some 6-8 weeks to clear, and no idea of what charges would be incurred. A call to Equiniti elicited the information that my application to have the monies paid by transfer to my German account "was still being processed" (despite timely submission of the forms) and that I would also receive my first pension payment in December as a UK cheque. This means now that I should receive my lump sum in January, and my December pension in February. Fortunately I am not desperate for the money, but it would have been nice to have a something extra for Christmas, as I expected. The idea to send UK cheques abroad is not helpful, only increases the waiting time and increases the charges. I am not impressed with my first dealings with Equiniti.

Terry McCormack
3 Stars

Confirmation of receipt of Naval Pension Payment Mandates

19 December 2013

I requested that my Naval pension(s) be paid into my US bank direct from the UK. Xafinity sent me two mandate forms to fill in and I returned both of these with a covering letter. I have not received confirmation that they have received these forms even though I offered my email address so that they could at least send me a quick message that the mandates had arrived at their office. I also asked about a confusing reference number issue in the same letter but still have not heard anything about that either. I mean, its my pension payment I'm talking about and ultimately my mortgage and household payments, I'd like to know that somebody is actually doing something about it and at the very least, acknowledging my correspondence from this side of the 'pond'.
Tags: #mandate#naval pensions#acknowledgmentWrite comment    Report abuse

john h lewin
1 Stars

repayment of overpaid tax

27 August 2013

you have written to me to refund an overpayment yet you do not give me details to make a BACS payment nor send a sae. that is not good enough

5 Stars

xafinity paymaster

15 April 2011

The services are suited to meet every client’s needs. They offer banking back office outsourcing and they will give you any information regarding the defined contribution to the pension scheme.
Tags: #pension#office outsourcing#information#pension schemeWrite comment    Report abuse

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